Privacy Policy

Lets Hookah L.L.C, a limited liability company registered under trader license (1199989) and trading under the name Let’s Hookah, with its registered offices located in Dubai, United Arab Emirates (hereby referred to as “Lets Hookah”). Lets Hookah provides this privacy policy to inform you of our policies and procedures regarding the collection, use and disclosure of information through Lets Hookah website (the “Lets Hookah”), (hereby collectively referred to as “Privacy Policy”). Lets Hookah hereby declares that it respects your privacy and is highly dedicated and committed to protect the personal information of its users,  buyers, and other visitors browsing the Lets Hookah Websites (hereby collectively referred to as “User/s”). We strongly believe that you have a right to know our practices regarding the information we collect when you visit and/or use the Lets Hookah Websites. This Privacy Policy explains our privacy practices for the Lets Hookah Websites and services provided by Lets Hookah. By accessing and/or using the Lets Hookah Websites and its related sites and/or registering for a Lets Hookah account, you hereby agree to the terms and conditions of this Privacy Policy and the Terms of Service; including to our collection, use, disclosure, processing and retention of personal information and any similar action, thereof.

  1. Collected Information;

Upon your registration to the Lets Hookah Websites, complete forms; and proceed to use the Lets Hookah Websites, we ask you to provide certain personal information, including a valid email address. We will also ask you to provide or otherwise collect additional information that you provide us, such as, your  physical address , mobile number &  City (hereby collectivly referred to as “Collected Information”) as permitted by the Federal laws of the United Arab Emirates (hereby referred to as the  “Relevant Laws”), and as detailed in our Lets Hookah Websites. We also collect information about your communications with Lets Hookah as well as communication with other Users.

We further collect information during Users access, browsing, view or otherwise overall use of theLets Hookah Websites. Meaning, when you access the Lets Hookah Websites, we are aware of your usage of the Lets Hookah Websites, and gather, collect and record the information relating to such usage, including IP address, device and connection information, browser information, geo-location information, and web-log information, and all communications recorded by Users through the Lets Hookah Websites. We use that information to further enhance user experience, personalize your browsing experience as well as monitor the Lets Hookah Websites for preventing fraud and inappropriate content or behaviour. We further collect supplemental information obtained from third parties such as demographic and navigation data, once and/or if applicable. Furrther to the above, Lets Hookah combines your personal information with information we collect automatically or otherwise obtain from other companies and utilize it (as described in Section 3, below); to improve and personalize our Lets Hookah Services, content and advertising and/or to prevent fraudulent activity and any and all breaches to our Lets Hookah Services.

Collecting information will not be only for the registered user but also for the users who are ordering from our websites as guests , we will collect the user name , mobile number , physical address , email .

  1. Collecting Information;

Through the direct use of our Lets Hookah Websites, Users directly provide us with most of the information we collect. You do this by filling out the registration details on the Lets Hookah Websites, linking to your Lets Hookah account, completing the Lets Hookah Websites forms, skill tests and as well as by posting and sharing additional information voluntarily.

We collect technical information indirectly and automatically through our systems. This information includes logging Users Internet Protocol (IP) address, software configuration, operating system and use of cookies (cookies are small files sent from us to Users computer and sometimes back).

We may receive information from third party vendors and/or other commercially available sources, such as:

  • Third party vendors who provide us data to supplement the information we collect about you, in accordance with the Relevant Laws. We also receive information from advertising and marketing partners in order to manage and measure our campaigns.
  • Advertising and marketing partners in order to monitor, manage and measure our campaigns.
  • We also receive certain information about you, if you are invited to Lets Hookah by another user, in such case we will receive limited information, such as your email address or other contact information, and we will use it for the same purpose it was provided and in accordance with the terms of this Privacy Policy.
  1. Utilization of Collected Information;

Where applicable under the Relevant Laws, all processing of your personal information will be justified on “Legal Grounds” for processing. In the majority of cases, processing will be justified on the basis that:

  • Users have provided their consent for Lets Hookah to use their personal information for a specific purpose;
  • Lets Hookah use of Users personal information is necessary to perform a contract or take steps to enter into a contract with you (e.g. to provide you with Lets Hookah Services which you have ordered);
  • the processing is necessary to comply with a relevant legal obligation or regulatory obligation that we have (i.e. fraud prevention); and/or
  • the processing is necessary to support our legitimate interests as a business (i.e. to improve our Lets Hookah Services to Users), subject to your interests and fundamental rights and provided it is conducted at all times in a way that is legitamte, lawful and proportionate.
  • Lets Hookah  may use Users personal information for the following purposes;
  • to provide Users with quality service and security, to operate the Lets Hookah Websites, to perform our obligations to Users and to develop and improve our service; we may use the information collected from you to verify your identity. We also use this information to establish and set up your account, verify or re-issue a password, log your activity, enable your communications with other members, provide customer support and contact Users from time to time, as per requirement. The information helps Lets Hookah to develop and improve its services to Users, to understand and analyse your preferences and performance and to customize and personalize your experience.
  • to ensure marketplace integrity, prevent fraudulent activity and maintain a safe and secure marketplace. We may use your information to track and prevent fraudulent activities and other inappropriate activities, monitor content integrity, conduct security investigations and risk assessments, verify or authenticate information provided by you, enforce our Terms of Service and comply with Relevant L We conduct certain behavioural analytics to achieve the above objectives and in limited cases, if we detect activity that we think poses a risk to the Lets Hookah marketplace and/or Lets Hookah Websites, other Users, or third parties, automated security processes may restrict or limit your ability to use the Lets Hookah Websites.
  • to contact Lets Hookah, as requested by Users or as otherwise approved by Users or permitted according to this Privacy
  • to promote and advertise the Lets Hookah Websites. We may use the information collected from you for the purpose of sending direct marketing messages, to show you information that may be of interest to you, to organize and facilitate referral programs, contests or other promotional activities or events.
  • to maintain appropriate business records, to comply with lawful requests by public authorities and to comply with the Relevant Laws.
  • Lets Hookah may use your personal information to send you direct marketing communications about our promotions from Lets Hookah that may be of interest to you or our related Lets Hookah Services. This may be via email, post, SMS, telephone or targeted online advertisements.
  • Lets Hookah will take steps to limit direct marketing to a reasonable and proportionate level, and to send you communications which we believe may be of interest or relevance to you, based on the information we have about you.

 

  1. Preservation of Information;

 

  • Lets Hookah applies a general rule of keeping personal information only for as long as is required to fulfil the purpose for which it was collected. However, in some circumstances, Lets Hookah may retain your personal information for longer periods of time. The abovementioned may be retained as follows;
  • As long as it is necessary and relevant for Lets Hookah operations, i.e so that we have an accurate record of Users dealings with Lets Hookah in the event of any complaints or challenge; and
  • in relation to personal information from closed accounts to comply with Relevant Laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce ourLets Hookah Websites Terms of Service and take other actions as permitted by the Relevant Laws.
  1. Personal Information and Third Parties;

 

  • We may share Users personal information with third parties as follows;
  • Lets Hookah share personal information with service providers that provide us with services for the purpose of operating the Lets Hookah Websites, opening and operating Users account, as well as providing ancillary services and solutions. These include,but shall not be limited to; hosting services, billing and payment vendors, forum hosting, community management services, data and cybersecurity services, web analytics and performance tools, session recording, communication systems, mailing systems, data optimization and marketing services, data enrichment services, legal and financial advisors or technical consultants. Consistent with the Relevant Laws, we take commercially reasonable steps to require third parties to adequately safeguard your personal information and only process it in accordance with our instructions; and/or
  • We may share personal information to law enforcement agencies, public authorities or other parties in order to respond to court orders, judicial process or to regulatory authorities, if we believe we are required to do so by the Relevant Laws, or that doing so is reasonably necessary to comply with legal processing; when Lets Hookah believe it necessary or appropriate to disclose personal information to law enforcement authorities, such as to investigate actual or suspected fraud or violations of law, breaches of security, or breaches of this Privacy Policy; to respond to claims against Lets Hookah; and to protect the rights, property, or personal safety of Lets Hookah, our Users, and/or the public;and/or
  • Lets Hookah mauy share personal information with payment processors, and similar third parties for the purpose of facilitating payments done via the Lets Hookah Websites and securing the Lets Hookah Websites and protecting it against fraudulent activity, unauthorized transactions, claims or other liabilities;and/or
  • Personal information will also be disclosed if Lets Hookah go through a business transition such as a merger, sale, transfer of all or a portion of Lets Hookah's assets, acquisition, bankruptcy or similar event. In the event that Lets Hookah sell any business or assets, we will disclose your data to the prospective buyer. IfLets Hookah or substantially all of our assets are acquired by a third party, information held by Lets Hookah about our Users will be one of the transferred assets.
  • Users profile information and additional information regarding User activity is made public and is visible to all Users of the Lets Hookah Websites. When you publish your information and/or share your data with other Users, you do so at your own risk and liability.

 

  1. Storing Personal Information;

 

  • Some of the personal information Users provide to Lets Hookah will be stored or processed on Lets Hookah’s behalf by either Lets Hookah and/or third party suppliers and data processors. Lets Hookah will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Policy and Terms of Service.
  1. Cookies;

 

  • The use cookies and similar technologies (such as web beacons, pixels, tags, and scripts) shall be used but not be limited to; improve and personalize your experience, provide our services, analyze web performance and for marketing purposes.
  1. External Links;

 

  • Please note that the Lets Hookah Websites contains links to third party sites and if you link to a third partyLets Hookah Websites from any Lets Hookah Website, any data Users provide to that Lets Hookah Websites and any use of that data by the third party are not under the control of Lets Hookah and are not subject to this Privacy Policy and Terms of Service. This Privacy Policy applies solely to personal information collected by our Lets Hookah Websites. If you upload content, including personal information, to a social network and then tag any Lets Hookah Social Media Account, your submission will be subject to that social network's terms of use and privacy policy, even where you post on Lets Hookah’s official page on any social network.Lets Hookah hereby declares that it does not have control over these terms of use and privacy policies and have not reviewed their adequacy. You should therefore review these before submitting any personal information.

 

  1. Cyber Security;

 

  • We take great care in maintaining the security of the Lets Hookah Websites and your information and in preventing unauthorized access, loss, misuse, alteration, destruction or damage to it through industry standard technologies and internal procedures. In addition, we ensure that any and all third party processing your personal information equally and adequetley provides for confidentiality and overall integrity of Users data according to industry standards. However, any and all transmission of data via the internet is not completely secure, and although Lets Hookah will do its best efforts to protect your personal information, we in no way guarantee nor can we guaratnee, the security of your data transmitted to the Lets Hookah Websites; any transmission is at your own risk. Once we have received your data, we will use strict procedures and security features to try to prevent unauthorized access.
  • Users who have registered to the Lets Hookah Websites agree to keep their password in strict confidence and not disclose such password to any third party. Further information about our data security practices can be provided on request, in accordance with Section (4) of the Terms of Service.

 

  1. Updating Personal Information;

 

  • Lets Hookah take steps to ensure that the personal informationLets Hookah collect is accurate and up to date, and we provide you with the opportunity to update your information through your Lets Hookah Account profile settings. In the event that a User believes his/her information is in any way incorrect or inaccurate, the User is adviced to letLets Hookah know immediately.
  • Lets Hookah will make sure an investigation takes place on the matter and correct any inaccuracies as quickly as possible where necessary or give you ways to update it quickly or to delete it, unless Lets Hookah have to keep that information for legitimate business or legal purposes. When updating your personal information, Lets Hookah will further ask you to verify your identity before we can act on your request. If for any reason you have a problem with deleting your personal information, please contact Lets Hookah's Customer Care personaland we will make reasonable efforts to delete any such information pursuant to any applicable privacy laws.
  • Users can review and change their personal information by logging into the Lets Hookah Websites and visiting their account profile page.
  1. Contact Us;

 

    • Lets Hookah will process any requests in line with any local laws and our policies and procedures. If you do not have an activeLets Hookah account, please contact us at  info@letshookah.com
    • If you have any inquires concerning this Privacy Policy, please email our team at info@letshookah.com, and we will make an effort to reply within a reasonable timeframe.

 

  1. Entire Privacy Policy;

 

  • This Privacy Policy constitutes the entire understanding between Lets Hookah and the User with respect to the matters contained herein; superseding all prior Privacy Policies for Lets Hookah.