You can place an order directly through our website at www.letshookah.co. If you prefer assistance, our team is happy to help you create your order via WhatsApp.

Follow these simple steps:

• Select your preferred shisha category
• Choose your flavor and quantity
• Add any optional add-ons
• Click Checkout and add delivery notes (Building / Villa name)
• Select your date & time slot and include your Google Maps link
• Enter your contact details and choose your payment method
• Complete your order and share your Google Maps location via WhatsApp

Yes — you can order via WhatsApp. Our team will assist you in creating your order and confirming the delivery details.

Our delivery operates on a time-slot basis. Once a slot is fully booked, it will no longer be available. We recommend placing your order as early as possible to secure your preferred delivery time.

Yes — you can schedule your order for a different date and time directly from the website during checkout.

No problem. Simply contact our customer support team via WhatsApp and we will update the address for you.

Yes — you can modify your order by contacting our customer care team via WhatsApp. We will assist you with any requested changes based on availability.

Earn while you smoke! Simply sign up or log in at www.letshookah.co and click on Let's Hookah Rewards.

We deliver shisha daily between 3:00 PM and 12:30 AM. Delivery time depends on the date and time slot selected during checkout.

Yes, delivery charges apply and vary depending on your location, distance, and peak / rush hours. The exact delivery fee will be shown clearly during checkout before you confirm your order.

We currently deliver across Dubai only — covering 28+ communities including JVC, Dubai Marina, Downtown Dubai, Palm Jumeirah, JBR, Business Bay, Dubai Hills, Al Barsha, Mirdif, JLT, Jumeirah, Deira, Bur Dubai and many more.

Yes, we deliver to hotels. However:

• Guests must confirm that the hotel allows shisha delivery
• A refundable cash deposit is required for each shisha
• The deposit will be returned upon collection

Yes — we offer Express Delivery for urgent orders. This is a paid service and the express fee will be added on top of your order total.

Shisha collection is scheduled within 24 hours from the delivery time. If the shisha is not ready for collection after 48 hours, an extra daily charge will apply until it is collected.

You can either be available for collection, or leave the shisha safely in front of your door and inform our team. Please ensure the items are accessible for smooth collection.

Every shisha delivery includes:

• Shisha: Prepared with your selected tobacco (1 or 2 heads depending on your order)
• Accessories: One disposable hose per shisha, charcoal burner and charcoal clips
• Fuel: One bag of charcoal (up to 8 pieces)
• Setup: Our shisha master can prepare the shisha for you on-site upon request

Extra charcoal and add-ons can be ordered through our website.

Yes — each order includes one bag of charcoal (up to 8 pieces). Additional charcoal can be added during checkout.

Yes — we provide one disposable hose per shisha for hygiene and comfort.

Yes — setup is available upon customer request and depends on the selected service. Our shisha master will prepare everything for you on-site.

This depends on the shisha category you select:

• Some shishas include one head
• Others include two heads

This will be clearly mentioned on the product page when you are selecting your shisha.

No — this is not possible. Each shisha will be prepared with one flavor only. If your order includes two heads, both heads will have the same flavor.

Yes — you can add extra charcoal, flavors or accessories directly while placing your order on the website.

We accept the following payment methods:

• Cash on delivery
• Card payment upon delivery
• Online payment link (additional 5% processing fee applies)

Yes — we accept cash on delivery. No upfront payment is required.

No deposit is required for apartments or villas. A refundable cash deposit per shisha is required only for:

• Hotels
• Hotel apartments
• Short-term rentals

The deposit will be fully returned upon collection.

No — there are no hidden charges. All applicable fees (delivery, express service, add-ons, etc.) will be clearly shown on the order confirmation page before checkout.

Yes — prices on our website are usually lower than WhatsApp orders. We always recommend ordering directly through our website for the best price and full rewards benefits.

Yes — we provide promotions and discounts from time to time. Follow our website and social media pages to stay updated.

Yes. Customers must be 18 years or older to order or use our shisha services.

Shisha collection is scheduled within 24 hours. If the shisha is kept for more than 48 hours without prior coordination with our customer care team, a daily penalty charge will apply and must be paid upon collection.

Please refer to our Terms & Conditions — Article 9 for full details regarding damaged or lost items.

Yes — you can cancel your order:

• Free cancellation if the driver has not started heading to your location
• If the driver has already been dispatched, cancellation charges may apply

Please contact our customer care team as soon as possible for cancellations.

No — we may temporarily stop deliveries during bad weather or unsafe conditions to ensure the safety of our team. We will inform affected customers and reschedule orders accordingly.